Tel +44 (0) 7970 742442
SERVICE
DESK TRANSFORMATION
Combining years of industry experience we have developed a suite of Service Delivery products, to support our clients.
We have taken all of the key ingredients for Service Improvement and carved them up into bite sized, digestible, work packages. Allowing you the freedom to choose what we focus our attention on. With complete transparency, we ensure your business gets the best return on investment with every engagement.
We carry out independent analysis, collaborating with your teams and crafting step by step implementation plans and then we mentor your teams in the shadows, guiding and supporting them every step of the way.
​
We utilise our expertise to quickly establish a mobilisation plan and you use your people to deliver on that plan, helping your teams establish themselves as trusted advisors within your business, cultivating a culture of continuous improvement and simultaneously up-skilling your existing work force.
Our
Products
How it works?
With complete transparency our clients understand exactly what we are delivering, when we are delivering it and how each milestone can be used to accelerate your Transformation Journey in 3 easy steps.
1
Product Selection
No obligation consultation, We spend time with our clients getting to understand your business and your unique requirements, this way we can make sure we are addressing your needs at the offset, saving you time and money.
2
Milestone delivery
All of our products are priced, invoiced and delivered inline with our milestone delivery model, putting our clients back in control of their budget.
​
​
​
3
Buddy Up Bundles
We know effective change comes from the people doing the job, we understand that sometimes your teams need additional guardianship in your improvement programs, that's why we package it into the product for you.
Providing a range of services from one-to-one mentorship for role specific activities, through to lifecycle support of your service transformation program.
Vision
01
PROCESS DESIGN AND REALLIGNMENT
Is it time for a Spring clean?
​
Albert Einstein once said "If you can't explain it simply, you don't understand it well enough!"
Having a 25 page documented process may satisfy an audit team but having an established process that is easy to understand, streamlined and productive is far more valuable, if your aim is to reduce operational costs, improve efficiency and elevate customer satisfaction.
​
Call us today to find out how we can help.
02
SERVICE DESIGN
Do you really know what your customers want?
​
Our focus is on designing services that meet our customers expectations' while aligning with what the business needs.
​
Whatever your requirements we've got you covered with experience of outsourcing SIAM, SRE design and also designing Greenfield Managed Service Provision. From inception through to execution.
​
​
MILESTONE DELIVERY IN ACTION
-
Assessment
-
Actionable Recommendations
-
Training & Development Plan
-
Design Artifact
-
Roll-out plan
-
Hypercare
-
Dashboard
-
Governance
Mobilise
03
Service Improvement Programme
Are you working in IT or are you a fire fighter?
If your answer is firefighter, it's time to seize control of your operations before they start dictating your time, finances, and resources. We assist your teams in proactively tackling the imminent challenges that affect your business.
Our service improvement plans are tailored to SMART goals, making it simpler than ever to address critical issues efficiently.we let your operations teams get on with their day job while we do the heavy lifting.
04
Service Maturity Modelling
Fancy a Pick & Mix?
​
Select one of our process packages or design your custom process bundle. We conduct an independent assessment and collaborate directly with your teams to comprehend their operational dynamics and teamwork.
​
We prioritise people in our approach, as we believe that the key to driving improvements lies with the individuals performing the tasks. Our company centres on people and their success.
​
Incident, Major Incident, Change, Request fulfilment, Problem, Release, Software Asset Management, Hardware Asset Management and Team efficacy.
​
​
MILESTONE DELIVERY IN ACTION
-
Assessments
-
Actionable Recommendations
-
Implementation Roadmap
-
Training & Development Plan
-
Change Management
-
Dashboard
-
Governance
-
Buddy up Bundles
Operate
05
Service Desk Transformation
Ticket backlogs, ping-pong tickets, and blame games like 'It's not my ticket, it's yours,' or 'Why is my ticket taking so long to resolve?' - do these sound like familiar frustrations?
Approximately 90% of our clients have faced these challenges until we empowered their teams with our expert solutions to streamline ticket management, enhance quality, boost accountability, and drastically reduce ticket volumes. Say goodbye to inefficiency - let's give your service desk a makeover!"
06
Supplier Management and Governance
My Supplier is Green, so why is my service so poor?
Supplier management can easily become a significant time and financial burden IT, especially when the relationship is not consistently managed. Your managed service provider has a wealth of resources available at their disposal, without a team that understands how to oversee the process, your services may deteriorate rapidly.
With extensive experience working with MSPs, we possess the expertise to assist your teams in regaining control within your supplier relationships. We go beyond ensuring contractual compliance; we help you align suppliers with your strategic goals..
MILESTONE DELIVERY IN ACTION
-
Assessments
-
Actionable Recommendations
-
Maturity Roadmap
-
Training & Development Plan
-
Dashboard
-
Governance
-
Buddy up Bundles
Milestone
Delivery
Milestone What Now?
All of our products are priced, invoiced and delivered using our milestone delivery model, putting our clients back in control of their budget.
​
With complete transparency our clients understand exactly what we are delivering, when we are delivering it and how each milestone can be used accelerating your Transformation Journey!
​
Contact us today to find out how we can help.
​
​